Telephone Answering

The JAM telephone answering service allows you to focus on growing your business without having to worry about missing important calls. More than 5000 companies already trust JAM to handle their calls. Our Operators are very experienced in handling our clients calls. Our extensive client list includes all types and sizes of businesses from sole traders, SMEs to large corporates.  Read more >

Virtual Receptionist

Our Virtual Receptionist service can answer calls 24/7 every single day of the year if necessary. We aim to answer all calls in under 5 seconds, while our highly trained staff have at their disposal cutting edge software aimed to enhance the callers experience. Calls can be transferred to your landline or mobile with customised instructions depending on time and what day it is.   Read more >

Emergency Call Outs

JAM has many years experience dealing with lift breakdowns, refrigeration problems, air conditioning, solicitors, private doctors etc. Our award winning operators answer all calls live 24 hours a day, and we are open every single day of the year. We take the information you require and pass these calls to the appropriate person according to the rota which can be maintained real-time.  Read more >

White Label

Our White Label Service is designed for companies with an existing client base that require telephone answering services. Our software can be adapted to reflect your company look and feel giving the impression everything is being handled by you. For those who don't want to manage a client list, we also provide referral links for anyone who wants to simply refer us.  Read more >

Advanced Online Software

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Access to your messages

We can send your messages by SMS/Email and you can also view them online. You can annotate and tag messages, view full time breakdowns, see other messages from the same caller and much much more.

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Working around you

You can set your online status to change on a timed basis if you have a regular routine. For example, we could pass calls for you from 9-5 and take messages whilst you are at lunch or at home.

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Update your own call out rota

If you need us to call your engineers etc, we can set up the rota structure around your company shift patterns and escalation procedure. You can update the rota yourself online and we can pass info via email/sms or a phone call

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Our success speaks for itself

Our stats record our success rate by displaying answering rates, average ring time and quality control.

 
 
99.7%
Answer rate
 
 
1.49Rings 5
1 2 3 4
Average ring time
 
 
97.5%
Average quality

A short insight into Jam


Award Winning
Our company and our operators have won multiple awards
Established in 1977
We've been answering calls since 1977, making us the longest established answering service in the UK
Online Account Settings
You have total control of your account via your online control panel
Messaging Options
You can choose to have the call details sent via SMS/Email or your online portal
24 Hour
We operate 24/7/365 and we don't charge you more for calls outside normal hours
UK Based
All your calls will be answered by our UK based operators
Dedicated Number
Divert your calls to the dedicated number we give you. We can also supply a local or 0844 number