... PROFILE ...

BACKGROUND

Established in 1977 as a traditional telephone answering service, JAM Media Response has moved on from the old fashioned message pad and evolved into a 24 hour communication centre that is completely unique.

Any business seeking to outsource calls is faced with the dilemma of who to choose to supply the required services.

THE CHOICE

The choice is, at one end of the market, the highly personal service that the small traditional telephone answering service provides whose service is relatively inexpensive but lacks the technical ability to cope with web applications or indeed deliver the message direct via the most up to date devices such as e-mail, sms text messaging to mobiles or access to message/call data via web site. The traditional choice for receiving messages is to call the answering service direct or receive a fax at the office. Not ideal if you are not due back in the office for some time only to find the fax has run out of paper!!

The alternative is to approach the large call centre, where the vast majority of interactive services can be provided very effectively. With often over 200 operators able to handle your calls the personal touch can be lacking, the image is blown and worst of all the expense frequently outweighs the benefit.

THE SOLUTION

The JAM solution is to offer highly personalised call handling, fully integrated with some of the worlds most advanced technology and with the ability to offer additional services that until now would be completely beyond the reach of our small business clients. Corporate clients welcome the flexibility and cost effectiveness of our approach whilst retaining the ability to handle larger volumes of call traffic.

Uniquely, the majority of our applications are written in-house. This enables us to fine-tune our services exactly to your requirements, whatever your needs, however large or small your business.

This 'best of both worlds' solution is the result of years of development by our skilled technical staff and has led to a portfolio of clients that include the self-employed, together with larger companies using our reception services. Media companies running television campaigns and competitions. Charities offering donation hotlines. Doctors' surgeries and maintenance companies providing out of hours cover. Mail order businesses that require order taking, customer service cover and brochure request lines.

We invite you to browse through our range of services and to contact us with your requirements.