Outsourcing

Today’s business environment is becoming increasingly communication led. This doesn't mean just phone lines and computer connections, it means communication between your company and your customers. It could be pre sales enquiries, product ordering, outbound telesales, customer feedback, product support, product returns, satisfaction surveys.... the list is endless. For you to provide all these services and more from your own internal staff is becoming increasingly complex.

Call centre outsourcing has been one of the most hotly debated subjects in business in the last few years with much focus on the potential downturn in service.

At JAM, we believe the opposite is true. We have the technology and staff that can bring you the cost benefits of an outsourced call centre with the advantages of a team of trained telephonists.

The Benefits of Outsourcing

Investment - The call centre of today requires a much greater investment than it used to, increasing the need for effective call centre outsourcing. JAM has the infrastructure and management team needed for your entire call centre outsourcing needs. This allows you to get the benefits of a premier call centre without having to invest a large part of your budget, allowing more money to be spent on advertising etc.

Technology - The technology rollercoaster can get the best of anyone. At JAM, we're not just ahead of the call centre technology curve - we set the curve for call centre outsourcing. We employ and develop the most advanced technology to provide our clients with fully integrated solutions.

Resources - Managing a productive call centre takes special skills - training, administration, systems, telephone network technology, sales, and legal. Utilizing JAM for your call centre outsourcing allows you to benefit from our large volume of work and varied client base. At JAM, we have the top specialists in the teleservices field.

Space - Ignoring the financial issue, having your own large in house call centre is the ideal situation. More commonly nowadays, and especially in built up cities there's not enough room in the average office to house tele staff. Even if there is the space available, the price per square foot of your expensive city office means that putting telesales/helpdesk/support/message taking staff there is an inefficient use of floor space.

Utilization - If you have your own in-house staff you have to pay them for a days work, regardless of how busy they are. By using JAM you only pay for what you use, meaning you don't have to worry about expensive staff being idle for up to 80% of the day. Also, if you have a big single campaign, how are you going to staff it? If you employ more people, what are they going to do once your campaign has finished? By using JAM you remove your own staffing issues from the equation.

As your business grows, JAM has the capability to handle your entire call centre outsourcing needs. No having to change your call centre, no having to rewrite software or procedures. A call centre for the life of your business.

Why Not Outsource to India or Other Low Cost Economies?

NOTE: Unless your specifically ask us to, your calls will be answered in the UK. We will not send your calls overseas without your knowledge.

Whilst we appreciate the majority of our clients will want calls answered by our trained in house staff, we also appreciate that some clients have cost as the major factor in their decision to outsource. Therefore, we also offer an offshore 'middle layer' service where we act as a management company, data centre and gateway for offshore service suppliers.

India brings benefits in terms of cost, and not always at the price of good service. As you've read in the news, there are new call centres being built every day in India and they're waiting for your business. Some are excellent, some are not. However, your problem is finding a call centre and making sure it's a good one from the outset. Having to change your outsourced help desk support staff every month will get costly and tiresome! At JAM we have a solution if you wish to outsource overseas. Not only can we let you outsource to us, we have excellent partner companies in India, South Africa etc who we can send your calls to. The operators login to our systems in London and enter the call details. We then handle all the reporting as if it was taken in our main call centre. That way, your calls can be answered at offshore prices with the same level of service and functionality. As a plus, you don't have to deal with an overseas company directly, meaning you don't have awkward timezone issues etc.

Call 0208 207 0007 or fill out our enquiry form for more information.

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