Choosing a Telephone Answering Service

We understand how difficult it can be in choosing a telephone answering service. Below are some of the key factors we believe that need to be investigated thoroughly in determining who best to trust your business with.

Stability:

How many years has the company been in business? What is the average tenure of the staff with this company?

JAM has genuinely been around since 1977, while a high percentage of our staff have been here since the 80s and 90s.

Call Centre Software:

Are systems supported/written in house or do they rely on off the shelf packages and outside companies for system support?

JAM uses only software written in-house giving the flexibility to cope with our clients demands, and the ability to react immediately unlike many of our competitors who rely on off the shelf software.

Staffing:

How does the company ensure that enough staff is available to minimize long rings and missed calls? What type of notice will they need from you if your call volume should increase due to special promotions, a change in office hours, etc?

JAM has a long record of achieving excellent answer times and extremely low missed call rates. Feel free to click on the live stats link that gives a feel for how we are doing.

Training:

How are staff trained?

JAM has a dedicated training room where all staff are provided with a minimum of three weeks training. We are also committed to ongoing training to maintain a high level of service.

Certifications:

Does the company participate in any mystery call awards from Industry organisations?

JAM is a recent award of excellence winner for outstanding service.

Customer Services:

Are customer service representatives available 24 hours a day, 7 days a week, including holidays?

JAM is open every single minute of the year with a shift manager available 24/7 to handle any queries you may have.

Message Notification:

Does the company offer a variety of message notification methods?

JAM provides standard message reporting by email, SMS, fax, and much more on our unique MessageView system.

What about the future:

Does the company have a long term vision for the industry?

JAM has always been committed to innovative thinking right from day one. This still holds true today and we are always happy for current and potential clients to visit us and have a little taster for what is planned for the future.

Call 0208 207 0007 or fill out our enquiry form for more information.

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