Disaster Response
Overview
A disaster is any event that will significantly affect your companies operations. Examples of "traditional" disasters include fires, floods, hurricanes and earthquakes. Non-traditional disasters include terrorist strikes, toxic waste dispersions, computer system crashes and labor strikes.
Losses caused by a disaster are often disproportionately costly in relationship to the size and complexity of the actual event, and many of the losses are preventable. Disasters actually result from three types of incidents, caused by:
1) Natural or cataclysmic events (e.g., earthquakes, fires, snow, floods and storms)
2) Human behavior (e.g., robberies, bomb threats, acts of arson, hostage taking or transportation strikes)
3) Technological breakdowns (e.g., power outages, computer crashes and virus attacks)
Can you afford to have no disaster recovery or business continuity plan? Imagine if your customers couldn't order from you. Imagine if your clients couldn't get hold of you for their support calls? Post 9/11 more and more companies need to have disaster recovery plans in place by law. Would your business be 100% unaffected by a disaster?
Solution
So what can our disaster recovery service do for your company? Intially we can SMS, phone or fax your staff. Then we take over your telephone lines (order line/support lines etc), act as a message service, talk to your customers, phone a list of your contacts and let them know whats happened and much more. We can also setup a secure online message board specifically for your use. This will give you an 'offsite' area to store your Disaster Recovery Plan (DRP) and communicate with your staff.
All this give you crucial time to recover from the initial impact, restore basic operations, resume normal operations and then we'll hand everything back when you're ready. What could be simpler?
We have a special user plan for our disaster recovery service. It's effectively a low user tariff. A small monthly fee, but a higher cost per call. That way you're not paying month in, month out for something you hopefully won't have to use very often. As part of our DRP Service when you signup, we send you a document containing all the information you need to
Given the specialist nature of DRP setup, please phone us for more details.
Below is an email from a client who despite recently suffering disruption to their business, were able to continue effectively thanks to the assistance of JAM.
"Dear JAM,
This is to let you know that our phone system is back up and running as normal. I just wanted to thank everyone for their excellent work in the last 24 hours, when our phones went down. As ususal, we found your service excellent and managed to respond to all our callers, even those when the lines were disconnected half way through, simply because you managed to get a name or a number and that was sufficient for us to act upon."
This is to let you know that our phone system is back up and running as normal. I just wanted to thank everyone for their excellent work in the last 24 hours, when our phones went down. As ususal, we found your service excellent and managed to respond to all our callers, even those when the lines were disconnected half way through, simply because you managed to get a name or a number and that was sufficient for us to act upon."
Call 0208 207 0007 or fill out our enquiry form for more information.
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