Frequently Asked Questions
Can I decide when to divert calls to you?
Are you a genuine 24/7 Call Centre?
How many dedicated operators will I have for my line?
Tell me more about your staff?
How do I receive my messages?
How do you charge for call time?
Do you offer a free trial?
Can I Decide when to Divert Calls to you?
You can divert calls to us how you want, whether its when everyone is busy in your office, everyone is out of the office, and of course at the end of the working day.
Are you a genuine 24/7 Call Centre?
Every single minute of every day of the year, JAM employs local operators to answer your calls. On no occasion are calls diverted outside the country. We also don't rely on home workers overnight as many other call centres do. This way we can offer the same excellent standard of service at 4am as we do at 4pm.
How many dedicated operators will I have for my line?
As many operators as JAM employs at any given time, normally in the region of 45-55 fully trained and professional agents. We strongly believe on all staff fully understanding your screen, so at no time will your call ever be poorly handled or even totally ignored.
Tell me more about your Staff?
JAM are fortunate to experience low staff turnover. Great emphasis is placed on recruiting the right operators, providing them with first class training and then ensuring a high level of quality control.
How do I receive my messages?
As well as being able to view your messages online, distribution of messages can be done by Fax, Email or SMS. Message delivery is included in your monthly package, so there won't be any nasty surprises at the end of the month.
How do you charge for call time?
Our preferred method is per second billing. From our experience, we find this to be the fairest method for all parties with the end result a far better quality message taken.
Do you offer a free trial?
As the longest established Telephone Answering Service in UK and Europe, we do not feel it necessary to a) prove we are capable of taking your calls for a month or two and b) tie companies into long term contracts they can't escape from once the trial period is over.
Call 0208 207 0007 or fill out our enquiry form for more information.
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