FAQ's
Who we are?
Established in 1977 as a traditional telephone answering service, JAM Media Response
has evolved into a bespoke 24-hour communication centre.
Why JAM?
As the longest established service in the UK, we are ideally suited to handle your
requirements and provide a first class service.
What will JAM do for me?
Answer the phone quickly and efficiently, and provide you with outstanding customer
service.
Will I receive my own dedicated telephone number?
We are able to provide a number of different numbers based on your requirements.
Is JAM really open all the time?
JAM is a genuine 24/7 operation. We will answer your calls 365 days a year.
How do I divert my phone to you?
Diverting your calls to JAM is a simple task. All you need to decide is whether
you want to divert all calls, calls if your line is engaged, calls after a certain
number of rings, or a combination of the latter two options. We can provide divert
guidelines for customers using a BT service, otherwise please contact your phone
provider who will be able to help.
What customer service will you provide?
Every JAM client has 24/7 access to a shiftmanager.
How will the operator know what to do with the call?
When a call comes in on your number, a screen pops up in front of the operator who
is then guided by your requirements. Any changes can even be made online.
How quickly can I get set up?
We are normally able to set up clients fairly quickly, however we do encourage new
clients to place test calls until they are satisfied the line is ready to go live.