Inbound Telephone Answering Services
JAM answers the phone 24 hours a day, 7 days a week, 52 weeks of the year. It doesn’t matter if its Christmas day, or England are playing in the World Cup Final (we wish), a team of dedicated operators will answer our clients calls. Take a look at some of the services we offer below.
Message Taking
A service aimed at clients who want their phones answered in their company name. The information taken is then available via SMS/Email/Fax/MessageView.
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Virtual Receptionist
JAM provides a virtual receptionist service for companies of all sizes, from sole traders to large multi-nationals.
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Emergency Call Outs
Ever been stuck in a lift, been frustrated with a breakdown of some sort or another, the chances are JAM has already helped you. Our operators are fully trained in taking detailed and accurate messages before dispatching them in a quick and orderly fashion.
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Customer Service
Whether you have the occasional call or a high volume calls, JAM can deal professionally with customer service issues on your behalf.
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Brochure Request
Using live operators or our voice mail applications, we can capture the name, address and any other crucial information. If you want we can then send out your brochures from our in-house fulfillment centre.
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Store Locator
JAM operators can provide location, opening hours, telephone numbers, and driving directions support 24/7.
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Order Taking
We take your customers seamlessly through their calls from payment to shipment. See how our order entry processes and can enhance your sales. Alternatively we can process orders through your website.
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Financial Services Application
Using JAM software, we can capture as much information as you require, saving you time and energy in filtering out your leads.
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Appointment Booking
Using the latest software, we are able to book appointments for you on a shared diary.
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Lone Workers
Following recent legal legislation for lone workers, JAM has developed the technology to help ensure the safety of Engineers
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Whistleblower Hotline
A service aimed for companies wishing to provide their employees with an anonymous 24/7 hotline to report breaches of policies.
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