Live Stats

At JAM we do things well. It's easy for us to say that. We know we are good. However, we understand that you might not want to take our word for it, so we're happy to let you keep tabs on how we're doing. We use the information below to help us make sure we're not just taking your calls but that we're taking them to the highest possible standard. Now you can too.

In the last 24 hours -	12/5/2008 2:41:44 PM to 13/5/2008 2:41:44 PM
	Stats should change every minute or so

Answered Calls Rate		98.088%
It's almost impossible to get a 100% answer rate. Some callers may change their mind and hang up after just a single ring. Above 90% is considered good for the industry. We aim for much higher.


Average Ring Time		1.727 rings
This is the average time it takes us to answer a call. The results are skewed a bit as we try to make sure the calls ring at least once, otherwise callers tend to get confused! We aim for under two rings.


Average Call Quality		8.974 / 10
We score our calls against our own highly stringent quality criteria. Our full time quality control manager rates the calls on the criteria here. 10 is a perfect call, 9 is excellent, 8 is good, 7 or less gives cause for concern. We aim for 10.

If you want to see for yourself how we operate to not only achieve these statistics, but also have one of the highest rates of employee retention in the industry, please contact us to arrange a visit.

Call 0208 207 0007 or fill out our enquiry form for more information.

If you don't want to enquire yet, but would like to hear from us, simply subscribe to our newsletter