Live Call Handling

Our reputation has built over time to a level that many other call centres and telephone answering services even divert their overflow and out of hours calls to us.

We have found, that the type of calls our clients route to us fall into four main categories. However, all businesses differ and so each service can be customised.

The single most important aspect of receiving a call into any business, large or small, is to leave the caller with the impression that their call has been handled promptly and professionally. This is as true for the sole proprietor as it is for the multi-national corporation.

Calls can be diverted to JAM on a safety net basis i.e. where the caller would have heard a busy signal, or where the call would not have been answered within a specified time, or where the caller would have been routed into a voicemail, played some music and told that they would be answered sometime in the current tax year. This safety net diversion is ideal to cover lunch breaks; sickness, meetings or simply when there are more calls than people to answer them. Many clients find, to their surprise, that more calls are missed when their office is attended than when their office is closed.

Out of office hours, or during office hours, the 'all calls' diversion forwards calls seamlessly to JAM where the caller will receive your preferred greeting.

Clients with ISDN facilities can have their switch programmed to divert calls to us as per their requirements (Your system maintainer will normally be required to arrange this).

Here is what one of our long standing message taking clients had to say about us:

After being looked after by JAM for the last 12 years I confirm that the answering of our calls has been quick in response and professional in their manner with my customers. I would have no hesitation in recommending their services.

Call 0208 207 0007 or fill out our enquiry form for more information.

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