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Standard Telephone Answering Terms |
| Basic Message Taking |  | | |
| Advanced Message Taking | | |  |
| Virtual Receptionist | | | |
| Order Taking | | | |
| 24/7 Response Line - Call Outs | | | |
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| Charge Per Minute | | | |
| Charge Per Call | | | |
| PAYG Service | | | |
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| Online Message Viewing | | | |
| Message Delivery by Email | | | |
| Message Delivery by SMS | | | |
| Mobile Platform to view account | | | |
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| 24/7 Phone Support | | | |
| 24/7 Online Support | | | |
| 24/7 Email Support | | | |
| Online Support business hours | | | |
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| Itemised Billing | | | |
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The features you won't see elsewhere |
| MessageBoards | | | |
| Store Company Documents | | | |
| Send messages to other colleagues | | | |
| Update your status | | | |
| Pre-Program your availability to take calls | | | |
| SMS important time sensitive company info | | | |
| Advanced Message Tagging | | | |
| Advanced CRM facility | | | |
| Random Quality Control checks | | | |
| Targetted Quality Control with reports | | | |