Testimonials
Message Taking
After being 'looked after' by JAM for the last 12 years I confirm that the answering of our calls has been quick in response and professional in their manner with my customers. I would have no hesitation in recommending their services.
Business Startups
I started my company in 2003, and strongly believe JAM MEDIA RESPONSE has played a massive role in helping grow the business. At a very reasonable cost my business benefited enormously from my calls being answered in my company name.
It was fantastic as potential clients were immediately given the impression that my company was well established. Of course they had no idea a call centre was working on my behalf. All my messages were instantly delivered by email and SMS, allowing me to decide whether to call the person back. I also had access to Messageview, which was hugely useful in looking up who had called me weeks or months previously.
For any start-up business, or small growing company I cannot recommend the JAM start-up package highly enough.
It was fantastic as potential clients were immediately given the impression that my company was well established. Of course they had no idea a call centre was working on my behalf. All my messages were instantly delivered by email and SMS, allowing me to decide whether to call the person back. I also had access to Messageview, which was hugely useful in looking up who had called me weeks or months previously.
For any start-up business, or small growing company I cannot recommend the JAM start-up package highly enough.
Customer Service
We started our relationship with JAM in 2005. We are now using their facilities more and more which has been very successful.They are very competitive on costs, and their staff are always courteous and friendly. Thank you JAM for your expertise in handling our account.
24 Hour Operation
Just a quick note to thank you for the time extended to us yesterday, we both found the visit very interesting and enlightening and were extremely impressed in the professional way the business is conducted. It is good to know our out of hours calls are in such capable hands.
Brochure Request
We have used JAM Media Response for more than five years. Throughout this time we have found them to be very efficient and helpful at all times, we always receive this information first thing which enables us to deal with our new enquires promptly.
Message Taking, Outbound
We have been working with JAM Media Response for over 7 years. Their company has evolved as the needs of my business have changed. Their professionalism is matched equally by their enthusiasm to make our business work.
A smooth interaction between their operators and mine gives our customers the impression that the team at JAM truly are part of our team.
We couldn't work without them
A smooth interaction between their operators and mine gives our customers the impression that the team at JAM truly are part of our team.
We couldn't work without them
Disaster Response
This is to let you know that our phone system is back up and running as normal. I just wanted to thank everyone for their excellent work in the last 24 hours, when our phones went down. As usual, we found your service excellent and managed to respond to all our callers, even those when the lines were disconnected half way through, simply because you managed to get a name or a number and that was sufficient for us to act upon.
Thank you again, it's a pleasure to work with you all.
Thank you again, it's a pleasure to work with you all.
Appointment Booking
We appointed two major UK telephone call centres to provide telephone appointments and first line technical support for our UK customer base. JAM media became our exclusive agent after a 4 month trial primarily due to three key factors:
1) Their on-line diary product is a quality tool that adapts to our needs and expands as the company continues to grow. The analysis function of the database is a powerful tool in its own right and is capable of generating simple yet comprehensive data analysis and reporting.
2) The service provide the initial point of contact between our company and our customers and have been commended on many occasions for the polite and accurate manner in which calls are handled.
3) JAM provide a service which is not perceived as a 'call centre' by our customers but as the appointments division of our company.
We have now used JAM media for over 2 years and are fully satisfied with the service received.
Order Taking1) Their on-line diary product is a quality tool that adapts to our needs and expands as the company continues to grow. The analysis function of the database is a powerful tool in its own right and is capable of generating simple yet comprehensive data analysis and reporting.
2) The service provide the initial point of contact between our company and our customers and have been commended on many occasions for the polite and accurate manner in which calls are handled.
3) JAM provide a service which is not perceived as a 'call centre' by our customers but as the appointments division of our company.
We have now used JAM media for over 2 years and are fully satisfied with the service received.
We have been working with JAM for the past 2 years. They provide our 24/7/365 orderline for our Mail Order catalogue. The Call Centre take all our consumer orders and deal with brochure requests.
We have daily contact with the team, if needs be, they are able to "patch" any customer service calls straight through to us - the customer is not aware our office are miles apart!
We always find the team efficient, courteous and professional, we feel this comes from their confidence in the JAM system.
One of JAM's great strengths lies in the willingness of its staff to work as hard as we do to drive our business forward. Their enthusiasm is a key component of the successful relationship we have developed.
JAM today and JAM tomorrow - JAM really work for us!
We have daily contact with the team, if needs be, they are able to "patch" any customer service calls straight through to us - the customer is not aware our office are miles apart!
We always find the team efficient, courteous and professional, we feel this comes from their confidence in the JAM system.
One of JAM's great strengths lies in the willingness of its staff to work as hard as we do to drive our business forward. Their enthusiasm is a key component of the successful relationship we have developed.
JAM today and JAM tomorrow - JAM really work for us!
Emergency Call Outs
"JAM Media Response is the most professional, friendly service we have used. We can be confident that our service phone calls will be answered in a timely, courteous and friendly way by the JAM team, whether we are busy on the phones or in out of office hours. They provide an efficient and well managed 24/7 service coverage that meet our industry's needs. We are in our 3rd year with JAM and we look forward to using them for many more."
Reception (office hours),Emergency Call Outs (out of hours)
This firm has been with JAM Media Response for over 6 years. JAM have dealt with our overflow calls during normal office hours, and also our overnight emergency calls. JAM also cover our emergency calls at weekends and on public holidays.
The service provided by JAM reduces the pressure on us here during the working day, and ensures we capture new work when the office is closed.
The cost of the service is not cheap, but it is a reasonably commercial price - good money secures good service!
The service provided by JAM reduces the pressure on us here during the working day, and ensures we capture new work when the office is closed.
The cost of the service is not cheap, but it is a reasonably commercial price - good money secures good service!
Emergency Call Outs
"Handling calls for our out of hours service, calls are patched through to nurses working at home. An introduction is given with the patients/healthcare professional name and caller reference.We have been using JAM Media Response since November 2001, offering a good level of service. If at anytime we have had any issues, these are dealt with quickly and efficiently."
Emergency Call Outs
We have found JAM to be a cooperative and flexible partner with a good knoweledge of their business and a keen eye for technological improvements that can add value to their service provision. This is extremely important to a nationally decentralised company such as ourseleves who need professional external representation for even more hours in the week than we can generally provide ourselves. As a result we can rest easy knowing that JAM are always available to adapt and support our constantly varying needs, all this at a competitive price too. We would not hesitate to recommend them to others.
Call 0208 207 0007 or fill out our enquiry form for more information.
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