Telephone Answering Services

  • UK's Longest Established Telephone Answering Service
  • Taking your calls 24/7/365 since 1977
  • Choose the service which best fits your requirements
  • Almost 2000 Trustpilot Reviews

Our Services

We offer three great services so you can choose the right one for you and your business.

Simple Message Taking

PAYG from 86p to £1.20 per call
Answer is a pay as you go message taking service. A JAM trained operator will answer in your company name, capture the callers details, company, number and accurate message. Receive your message via Email/SMS/Online Portal.
  • Simple PAYG pricing
  • Name, number, company & accurate message
  • Option to ask for email address
  • Live within minutes
  • Itemised billing
more info
  • 24/7/365 at no extra cost
  • UK based
  • SMS / Email / Online portal message delivery
  • Virtual Receptionist Service

    From £35 / month
    pureJAM is a Virtual Receptionist service designed to act as a front desk for you. A JAM trained operator will answer in your company name, ask questions as specified by you, and if required put the caller through to a mobile or landline. Receive your message via Email/SMS/Online Portal.
    • Pay monthly
    • Caller details captured as determined by you
    • Call can be connected to your landline/mobile
    • Timetable your status
    • Fast online sign-up
    more info
    • 24/7/365 at no extra cost
    • UK based
    • SMS / Email / Online portal message delivery

    Bespoke Call Handling

    From £95 / month
    JAM is our flagship service aimed for companies with specific requirements involving noting the details from a caller and depending on issue/geographical location contacting the relevant person on call based off the pre-determined Rota. Other services include Customer Service, first line support
    • Pay monthly
    • Bespoke scripting and data capture
    • Emergency call outs using your rota
    • Update your FAQs online
    • Full message analytics
    more info
    • 24/7/365 at no extra cost
    • UK based
    • SMS / Email / Online portal message delivery

    How JAM works for you

    step-1
    1

    Setting Up

    Getting your login takes a minute and then you can then use the online portal to tell us about your company and how to handle your calls

    step-2
    2

    Divert Your Phone

    We'll give you an 0208 number for you to divert your landline, mobile or office switchboard to

    step-3
    3

    Answering

    Our experienced, award winning operators will answer the calls in your company name, following your pre-set call instructions

    step-4
    4

    Patching

    If you've asked us to in your call instructions (which you can update or timetable) we can patch the caller to the correct person at your company

    step-5
    5

    Message

    We will then send you your message via SMS/Email. You will also be able to view the message on the online portal.

    step-1
    1

    Setting Up

    Tell us how the calls need to be handled, many clients like to use flow charts.

    step-2
    2

    Rota

    Use our online tool to preset your rotas and escalation procedures

    step-3
    3

    Testing

    Our experienced, award winning operators will answer the calls in your company name, following your pre-set call instructions

    step-2
    4

    Divert

    Once comfortable with your account, send those calls over to us.

    step-3
    5

    Answering

    Our staff are ready to handle your calls, following your pre-set call instructions using your rotas, site/equipment databases etc

    step-4
    6

    Dispatching

    We can send an SMS / Email or call the person required. There are escalation options if they don't respond and we can look after the open ticket for as long as required

    step-5
    7

    Reporting

    We will then send a copy of the message along with the callout history. You will also be able to view the message on the online portal.

    step-4
    8

    Billing

    Real time billing data provided via the portal

    step-1
    1

    Setting Up

    Tell us how you want your calls answered, including any FAQs and specific instructions

    step-2
    2

    Testing

    Before you go live, make sure we are answering the calls correctly

    step-3
    3

    Divert

    Once happy to go live, you are ready to divert to a unique number we provide

    step-4
    4

    Answering

    Our experienced operators will answer your calls

    step-5
    5

    Reporting

    Messages can be delivered by SMS/Email, or login to the portal for real time reporting including detailed analytics.

    step-4
    6

    Billing

    Real time billing data provided via the portal

    Established In 1977

    We've been answering calls since 1977, making us the longest established answering service in the UK

    Online Account Settings

    You have total control of your account via your online control panel

    Messaging Options

    You can choose to have the call details sent via SMS/Email or your online portal

    24 Hour

    We operate 24/7/365 and we don't charge you more for calls outside normal hours

    UK Based

    All your calls will be answered by our UK based operators

    Dedicated Number

    Divert your calls to the dedicated number we give you. We can also supply a local or 0844 number

    Don't just take our word for it

    See all the reviews of JAM on Trustpilot

    Loading Reviews from Trustpilot...



    Always ThereTaking your calls, so you don't have to

    You can use us to take your calls when you want to get some work done, are away or just need some peace and quiet.

    Sleep SoundlyWe operate around the clock

    We offer a 24/7 service. Ideal if you have a support number that you need answering anytime, day or night. We specialise in out of hours answering.

    Please HoldDon't miss an important lead or enquiry

    JAM can act as an overflow, so we’ll take the calls you’d otherwise miss.

    Plans & Pricing

    JAM is a pay monthly service
    Our packages start at £95/month and there's a package to suit companies small and large.

    Starter

    £95 / month
    Low Volume Use

    • No inclusive minutes
    • All calls: 90p / minute
    • Sign Up

    Package 1

    £174 / month
    With Some Included Minutes

    • 100 mins included / month
    • 84p / min for excess calls
    • Sign Up

    Package 2

    £480 / month
    Most Popular Package?

    • 500 mins included / month
    • 82p / min for excess calls
    • Sign Up

    Bespoke Packages

    tbd
    Some clients may require a little more or less

    • Please call 0208 242 4400 to discuss your requirements
    • Contact Us

    Costs Common To All Packages

    • Setup Fee (Online) FREE
    • 24 Hour Answering FREE
    • Email Delivery FREE
    • SMS Delivery  (optional) FREE
    • If caller transferred through to your UK landline5p/minute (for the patched call only)
    • If caller transferred through to your UK mobile10p/minute (for the patched call only)
    • Wrong numbers/hoax calls FREE

    NB: Prices are exclusive of VAT which will be charged at the checkout stage

    FAQ

    Common questions and answers

    • Why should I choose JAM?

      We have been answering calls since 1977 and are extremely passionate about providing our clients the best possible level of service. Staff are provided constant training to ensure our expected high standards are maintained.

    • Where are you based?

      Our office is located in Borehamwood, Hertfordshire where we employ over 100 staff from the local and surrounding areas. Clients are encouraged to visit us to discuss their account and see how we operate.

    • What system do you use?

      JAM have designed our own software using decades of experience. All clients have full access to their account where they can view their own screen, full message reporting, and a vast array of message analytics.

    • Why are you called JAM?

      JAM are the initials of the founder. Jackie Ann Millman decided in 1977 it would be a good idea to take calls for musicians. Her husband David was a leading violin player at the time and together they started a family business.

    More Questions?

    Have a look at our other FAQ's

    CAN'T FIND A SUITABLE ANSWER?

    Ask our sales team

    Contact Form 020 8242 4400

    Our success speaks for itself

    Our stats record our success rate by displaying answering rates, average ring time and quality control.


    Stats compiled over the last 24 hours
    • %Answer Rate

    • ringsAverage Ring Time

    • %Average Quality

    • minsCustomer Service Response

    About Us

    JAM is an award-winning telephone answering company with an enviable industry standing and an unrivalled reputation for excellence.

    Established in 1977 by Jackie Ann Millman to service the needs of musicians who were losing bookings due to missed calls, JAM has evolved over the years and developed into a comprehensive, technologically advanced business capable of servicing clients on a local, national and global scale.

    We operate 24 hours a day 7 days a week and your calls are answered by highly trained, experienced and motivated staff. We do not outsource unsociable hours call handling to lone homeworkers – in fact some call centres outsource their out-of-hours calls to JAM – and we can offer you the same level of service at 3am as we do at 3pm.

    As the late 80s and early 90s progressed and businesses realised the need for EVERY call to be answered and handled efficiently and professionally, our client list grew to include SMEs, blue-chip corporates and government agencies.

    Four decades of experience has put us at the vanguard of a very competitive and crowded marketplace and we remain confident that both our service offering and commitment to client satisfaction is second to none.

    Why do clients stay with JAM? It's because we do the simple things very well. We have many industry and business awards because we focus on doing a good job and making sure our clients are happy. It's not rocket science but it's a business model that has worked and continues to work.