Telephone Answering Service

Your clients want you round the clock. If you’re not available, your competitors will be…

You’re certainly not expected to be permanently at your desk, which is why when you’re not there, JAM is. Growing your business and offering your clients a a first-class service is fundamental. JAM make sure you can do both.

The flow of information and leads is a vital element of any successful business and if you work with JAM, we will ensure that your business never misses a telephone call and you can maintain the flow of leads and information into your business.

Established in 1977, JAM is the most established and experienced telephone answering service company in the UK with close to 40 years’ experience serving businesses and organisations of all sizes, and many of our dedicated staff having been with the company for more than 10 years.

Our service is comprehensive yet deceptively simple and as we said, our aim is to maintain the flow of information into your business whether you’re busy or otherwise engaged elsewhere.

JAM will –

  • Answer your calls in your company name 24 hours a day, seven days a week
  • Aim to answer your calls within five seconds
  • Handle all calls professionally and efficiently to your precise instructions

We constantly monitor performance levels with live statistics published on our website including average ring time, answer rate and quality of each call we answer for you, to ensure our Telephone Answering Service standards are maintained – and for the most part are exceeded.

Our state-of-the-art software enhances the customer experience whereby you can view what our operators view on-screen and you can also use a number of important features to improve call flow – including the identification of ‘cold callers’ and validating repeat caller details.

Established In 1977

We've been answering calls since 1977, making us the longest established answering service in the UK

Online Account Settings

You have total control of your account via your online control panel

Messaging Options

You can choose to have the call details sent via SMS/Email or your online portal

24 Hour

We operate 24/7/365 and we don't charge you more for calls outside normal hours

UK Based

All your calls will be answered by our UK based operators

Dedicated Number

Divert your calls to the dedicated number we give you. We can also supply a local or 0844 number