VIRTUAL RECEPTIONIST SERVICE

Round-the-clock support with calls

Virtual Receptionist Service
ISO 9001:2015 JAM Telephone Answering Service

Never miss an important call again with our virtual receptionist service

JAM’s 24/7 virtual receptionist service ensures you capitalise on every opportunity your business is presented with. Never worry about missing a call again, thanks to our bespoke, highly-rated and reliable call handling service.

Serving as an extension of your overall business strategy, our highly-trained receptionists are on hand to stand in and guarantee you never lose an important lead, or miss the chance to organise a pivotal strategic meeting.

"Have used this call answering service for a good couple of years and the service has been awesome. Never miss that business call if you are in a meeting because the call is answered in your business name, they take a message and forward the details to you by text and email so you can action that call. Business is up and this amazing answering service has helped deliver that."

virtual reception services TP 5 stars
Virtual reception client - Warwickshire First Aid Training
Martyn Coton
Warwickshire First Aid Training Ltd

46 Years Of Virtual Reception Perfection.

It’s important you get the exact support you need for your business to thrive. That’s why our bespoke virtual receptionist service will be unique to you. You can choose from a variety of services, all tailored to ensure you provide the highest level of customer support for your enterprise.

You can choose to include any of the following in your package:

We’ll pick up any calls and give you the chance of answering it or not. We also don’t charge connection fees if you do decide to chat with your caller.

At the core of our service is the ability to take high-quality messages and clearly relay them back to you.

We’ll instantly respond to any leads you receive via web or email.

We give customers a channel through which to place orders, 24 hours a day, 7 days a week.

Our virtual receptionists are able to freely answer any queries relating to your business. That means no more bitty administrative calls for you.

We support the load during peak hours, or when you have staff shortages.

We’ll pick up any calls and give you the chance of answering it or not. We also don’t charge connection fees if you do decide to chat with your caller.

At the core of our service is the ability to take high-quality messages and clearly relay them back to you.

We’ll instantly respond to any leads you receive via web or email.

We give customers a channel through which to place orders, 24 hours a day, 7 days a week.

Our virtual receptionists are able to freely answer any queries relating to your business. That means no more bitty administrative calls for you.

We support the load during peak hours, or when you have staff shortages.

Virtual reception client logo - Incorporate solutions

"We have tried using a few call answering services in the past, and have been using JAM and their answer service for nearly 10 years now as both an overflow and out of office call answering facility. We cannot fault the service and the team at JAM always act professionally and courteous towards our clients and prospective clients when taking messages for us. The online dashboard is clean and easy to use, and makes a great addition to their operation."

— Nigel Filmer, Incorporate Solutions Limited

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Companies who trust us

We work with a variety of global and UK brands to provide bespoke, high-quality virtual call handling support.
Answering service client - British Steel Logo
Answering service client - Angling Direct
Answering service client - Coca-Cola logo
Answering service client - Gocardless logo
Answering service client - Abbott
Answering service client - NHS logo
Answering service client - VISA logo

What people are saying

JAM is a highly reliable and respected company. That’s why we have a rating of 4.9 out of 5 stars on TrustPilot. Here’s what some of our happy customers have to say about our services:

virtual answering service client - Molly Maid

"Have been using them for a year now and is a real upgrade from my previous provider. Easy and seamless set up, useful portal and receive real time messages when calls are taken."

Marcus Oriel – Molly Maid

virtual answering service client - LoftCraft London

"I hired JAM to answer my business calls to ensure that I never missed new enquiries. I haven’t looked back since using their services, it does everything I need and keeps me free to do what I do best."

Jack Davey

virtual answering service client - Kip McGrath
"Excellent service. Calls answered promptly and messages received immediately."

Judith Cooper – Kip McGrath

Get a bespoke quote

Get in touch today to get a tailored quote for your business. Reach out to us via telephone or email, and we’ll get back to you to discuss how our bespoke virtual receptionist service can help you.

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Sectors we support

Just as with most services JAM offers, our virtual receptionists provide versatile coverage across a number of different sectors and industries. Here are just some of the different fields where our service can support your call handling needs:

virtual answer service client logo - Diligent Eye

"Great service, highly recommended to support any customer-focussed SME"

— Graham Turrell - Dilligent Eye

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Why choose JAM?

We get it. Running a business takes effort and dedication. Letting other people represent you is scary. That’s why we put heart into everything we do and hand-pick our people. The result is a dedicated partnership that truly reflects how you want to speak to your customers.

Simple setup

Our pricing is up front, clear, and easy to understand. You won’t be hit with any hidden fees or unexpected charges.

Reduce costs

Cheaper than hiring an in-house Receptionist. Forget fixed costs and overheads, divert calls and use the service only when you need it.

Bespoke options

Each service we offer is unique. You can choose how best to utilise our virtual receptionist in accordance with your business’ needs.

The longest running service

We’re the UK’s longest running telephone answering service, having been established all the way back in 1977. That means we have more experience than anyone else on the market.

24/7 support

You can benefit from round-the-clock help and support from our expert virtual receptionists. Never miss an important call or meeting proposal again.

The highest-rated UK service

With pages of glowing Trustpilot reviews, the majority of them five stars, it’s easy to see what keeps our customers coming back time and time again.

Integrations

Our virtual reception service integrates with all the tools you’re already using. You can create a lead in your CRM, create a task in Trello and even send you a Message in Teams. The possibilities are endless.

Virtual receptionist service integrations

Virtual Receptionist FAQs

Will you provide me with a phone number?

It’s possible to provide you with either an 0800 number, or a Geographic number for specific services you offer. These can be linked straight to our virtual receptionist, allowing us to take every inquiry you receive.

Yes, all calls will be answered, 24/7. Our expert team has handled over 27 million calls out of regular office hours across our 46 years of service.

Yes. We want to ensure that your business gets the credit it deserves when chatting to customers. Your name will appear in front of the telephone PA when someone is ringing for you, which allows our expert receptionist to know they’re representing you.
You are in total control over how regularly or infrequently you want to divert calls to us.
We make a point of ensuring our team knows all the vital information about your business. That means details of your postal address, as well as any key points of reference which might help a customer. And while a receptionist at any business will never be able to give as detailed an answer as a CEO, they’ll also assure any callers that the person best suited to help them will respond as soon as practically possible.

There are a number of ways we reach out to your business with information. Some of the most common include:

  • Immediately via email
  • Call patching (where we transfer a call over to you if you want it)
  • Call out message relay
  • By fax
  • Via communication channels like WhatsApp, Slack, or Teams
  • A text service (charges may apply)

This is something you can discuss with us ahead of time, in order to make communication between us and you seamless.

Invoices are paid monthly, meaning you’re never tied into a long contract. If you’re only after temporary or seasonal support services, you can take advantage of our monthly subscription options.

We have the capacity to handle over 1,000 calls per hour. That means we can take more than one call at a time from your business, should the need arise.

Core Services

Get a dedicated team of specialist PAs to answer your calls 24 hours a day, 365 days a year. Industry-leading telephone answering for every business, fair pricing & no long contracts.

Rapid co-ordination and deployment of your mobile workforce with our 24 hour Telephone Answering Call-Out Service. Emergency response & helpdesk support.

Specialist Services

Complete call centre operation on demand. We answer calls for you, 24/7. Fully scalable and worry-free outsourcing.

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking, Appointment booking & more.

Enhance your business presence without the cost of a physical office. Mail forwarding, meeting rooms and registered addresses at extremely competitive prices.

Customer Services KPI’s

Delivering world class experiences. Metrics every SME should understand.

Resources

Discover the ultimate guide to fostering employee well-being through responsible screen time practices. Uncover the secrets to maintaining a healthy digital balance in the workplace, empowering your team to boost productivity, reduce burnout, and enhance overall happiness.

Delivering world class customer experience. Metrics every SME should understand.

Customer Services KPI’s

Delivering world class experiences. Metrics every SME should understand.