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Customer Services KPI’s

Delivering world class experiences. Metrics every SME should understand.

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Core Services

24/7 Virtual Receptionist Service

Get a dedicated team of specialist PAs to answer your calls 24 hours a day, 365 days a year. Industry-leading telephone answering for every business, fair pricing & no long contracts.

Emergency Response Answering Service

Rapid co-ordination and deployment of your mobile workforce with our 24 hour Telephone Answering Call-Out Service. Emergency response & helpdesk support.

Specialist Services

Outsourced Call Centre

Complete call centre operation on demand. We answer calls for you, 24/7. Fully scalable and worry-free outsourcing.

Bespoke Call Handling Services

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking, appointment booking & more.

Managed Live Chat

Your website is your 24/7 front door. But unlike a physical reception, visitors expect instant engagement and if they don’t get it, they move on. In time-sensitive industries where every enquiry matters, you can’t afford to treat website chat as an afterthought.

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Virtual Office Services

Enhance your business presence without the cost of a physical office. Mail forwarding, meeting rooms and registered addresses at extremely competitive prices.

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Customer Services KPI’s

Delivering world class experiences. Metrics every SME should understand.

View Guide

Guides and resources

40+ Facts About AI In Customer Service

As the capabilities of AI improve, many businesses are exploring how it might augment human input in customer-facing roles. Here's what you need to know.

Encouraging Responsible Screen Time

Discover the ultimate guide to fostering employee well-being through responsible screen time practices. Uncover the secrets to maintaining a healthy digital balance in the workplace, empowering your team to boost productivity, reduce burnout, and enhance overall happiness.

Customer Services KPI's

Delivering world class customer experience. Metrics every SME should understand.
Contact Sales

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Out of Hours
Call Answering Service

Real, UK-based people answer your calls in the evenings, overnight, at weekends and on bank holidays. No voicemail. No bots.

Never miss an important call again, even when you’re closed

Most calls that matter don’t arrive between 9 and 5. A boiler fails at 10pm. A tenant reports a leak on Sunday morning. A new customer rings at 7pm because that’s when they finally have time.

If nobody picks up, that caller rings someone else. Our out of hours call answering service makes sure they get a real person, every time.

We answer in your company name, take the message or deal with the call as you’ve told us to, and send it straight to you. You get your evenings back, and your customers still get looked after.

We’ll pick up any calls and give you the chance of answering it or not. We also don’t charge connection fees if you do decide to chat with your caller.

At the core of our service is the ability to take high-quality messages and clearly relay them back to you.

We’ll instantly respond to any leads you receive via web or email.

We give customers a channel through which to place orders, 24 hours a day, 7 days a week.

Our virtual receptionists are able to freely answer any queries relating to your business. That means no more bitty administrative calls for you.

We support the load during peak hours, or when you have staff shortages.

Stylish and flexible office space, mail forwarding and meeting rooms without the traditional overheads.

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Complete call centre operation on demand. We answer calls for you, 24/7. Fully scalable and worry-free outsourcing.

Our highly trained, experienced and committed operators understand how to handle and service your calls as well as being aware of the nature of critical and urgent communication.

Whether you need a UK local number, national phone number, or anything in between, get a feature rich virtual phone system all for a low monthly fee of £5-£10/month.

Our lone worker protection services maintain regular check-ins with your remote-working staff to guarantee their safety, offer support where necessary, and maintain full compliance with rules and regulations.

We’ll pick up any calls and give you the chance of answering it or not. We also don’t charge connection fees if you do decide to chat with your caller.

At the core of our service is the ability to take high-quality messages and clearly relay them back to you.

We’ll instantly respond to any leads you receive via web or email.

We give customers a channel through which to place orders, 24 hours a day, 7 days a week.

Our virtual receptionists are able to freely answer any queries relating to your business. That means no more bitty administrative calls for you.

We support the load during peak hours, or when you have staff shortages.

Stylish and flexible office space, mail forwarding and meeting rooms without the traditional overheads.

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Complete call centre operation on demand. We answer calls for you, 24/7. Fully scalable and worry-free outsourcing.

Our highly trained, experienced and committed operators understand how to handle and service your calls as well as being aware of the nature of critical and urgent communication.

Whether you need a UK local number, national phone number, or anything in between, get a feature rich virtual phone system all for a low monthly fee of £5-£10/month.

Our lone worker protection services maintain regular check-ins with your remote-working staff to guarantee their safety, offer support where necessary, and maintain full compliance with rules and regulations.

"We have tried using a few call handling services in the past, and have been using JAM and their answer service for nearly 10 years now as both an overflow and out of office call handling facility. We cannot fault the service and the team at JAM always act professionally and courteous towards our clients and prospective clients when taking messages for us. The online dashboard is clean and easy to use, and makes a great addition to their operation."

— Nigel Filmer, Incorporate Solutions Limited

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46 years of answering calls properly

We’ve been answering calls since 1977. Over that time we’ve handled more than 70 million of them, including over 27 million outside regular office hours. We’re ISO 9001 certified and rated by more than 2,000 customers.

Out of hours is what we’ve always done well. It’s not an add-on.

What we do when your office is closed

Answer every call, 24/7. Our team answers 24 hours a day, 365 days a year. Calls are picked up in your business name, with a script you’ve agreed with us.

Take clear messages. Name, number, what they need and how urgent it is. Sent to you by email or text, however you want it.

Pass urgent calls to your on-call person. You decide what counts as urgent. We follow your rules and put the call through, so only the calls that need you reach you.

Handle emergency call-outs. If your customers need an engineer or on-call contact in a hurry, our Emergency Response service dispatches the call-out for you.

Take orders and bookings. Customers can place orders or book in at any hour, without waiting for the morning.

Answer common questions. Opening times, prices, how to get in touch. We can handle the questions you’re tired of answering.

Who uses out of hours cover

Trades and engineers. Emergency call-outs don’t wait for a working day. We take the details and get the right person moving.

Property and facilities management. Leaks, lockouts, broken lifts. Tenants and residents reach a real person, and you only hear about it when it needs you.

Professional services. Solicitors, accountants and consultants who want every new enquiry answered, even when the office is shut.

Small businesses. If you’re a one- or two-person team, you can’t be on the phone at 8pm. We can.

Why choose JAM for out of hours call answering service?

Real people, every time. No voicemail, no bots, no automated menus. Your callers speak to someone who listens.

UK-based. Our receptionists are in the UK, not an overseas call centre.

Cheaper than staffing nights. Cover your evenings, nights and weekends without paying for night staff. Packages start from £35 a month.

No long contracts. Start when you need us. Leave if it isn’t working.

Built around your business. We follow your script, your escalation rules and your hours. You tell us how you want calls handled and we do it that way.

A name you can trust. Since 1977. Over 70 million calls. ISO 9001 certified.

Get a bespoke call handling quote

Get in touch today to get a tailored quote for your business. Reach out to us via telephone or email, and we’ll get back to you to discuss how our bespoke virtual receptionist service can help you.

Out of Hours Call Answering FAQs

What is an out of hours call answering service?

It’s a service where trained receptionists answer your calls when your office is closed, such as evenings, nights, weekends and bank holidays. They take messages, pass on urgent calls and deal with calls the way you’ve told them to.

Will my calls really be answered 24/7?

Yes. All calls are answered 24/7, 365 days a year.

Do you use bots or voicemail?

No. Every call is answered by a real person.

Can you put urgent calls through to me?

Yes. You set the rules for what’s urgent and who we contact. Everything else is passed on as a message.

Can you handle emergency call-outs for my engineers?

Yes. Our Emergency Response service takes call-out details and passes them to your on-call team.

How much does out of hours call answering cost?

Packages start from £35 a month, with no long contracts. The final price depends on how many calls you get and what you want us to do with them.

How do I know what to look for in a provider?

Check where calls are answered, whether it’s a real person, how long callers wait, and how pricing works. If the hold times are long, run a mile.